Frequently Asked Questions - FAQ

What is your return policy?

We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. Items must be unused and in their original packaging.

When will I receive my order?

Orders are processed within 1–3 business days and usually arrive within 7–15 business days. You'll receive tracking information once your order has shipped.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Where are your products manufactured?

Our products are manufactured globally. We carefully select our manufacturing partners to ensure our products are high-quality and a fair value.

How can I contact Tailzoo?

You can reach us anytime at support@tailzoo.store. We aim to respond within 24–48 business hours.